Archdiocese of Chicago

Human Resources
:: Employment and Service Opportunities

Opportunities at Archbishop Quigley Center / Cardinal Meyer Center / Other Pastoral Center Departments

Posted 10/5/2021

Job Title:

Level 2 Field Technical Support

Department:

IT

Location:

Archbishop Quigley Center
835 N. Rush St.
Chicago, IL 60611-2030

Hours:

Full time

Description:

The Archdiocese of Chicago (AoC) is the third largest diocese in the United States and serves more than 2.2 million Catholics. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 15,000 employees across its ministries, including Catholic Charities, the region’s largest nonprofit social service agency. The Archdiocese’s elementary and secondary schools comprise one of the largest U.S. private school systems.

 

Position Summary: 

The primary role of the Level 2 Field Technical Support is to maintain the computer, phone, email, and applications used by Archdiocesan staff. You will serve as the face of IT while you support and troubleshoot day-to-day technology issues. Therefore, every interaction must strive not only to solve the user's problem, but ensure the user has a positive experience. Successful candidates will be relentlessly focused on solving customer problems,

 

Responsibilities:

- Primary technology support resource for the Pastoral Center and remote sites.

- Respond to hardware and software support issues from employees for Microsoft Office 365 applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.

- Set up and configure new computers and user accounts on systems (network, email, phone, security, etc.)

- Maintain robust knowledge base used by Level I Service Desk agents

- Build rapport and maintain solid employee relationships by handling requests and incidents with speed and professionalism

 

The Archdiocese of Chicago is in the midst of exciting changes as we renew our local Church. With a variety of opportunities to contribute your professional talents and experience, we invite you to consider any of our current openings at archchicago.org/careers. We offer competitive salary and benefit packages, as well as opportunities for professional and personal growth and development.

Requirements:

- Associate degree or equivalent combination of education and experience

- Demonstrate empathy and understanding of the impact of the issue affecting the employee and their responsibilities.

- Excellent interpersonal, verbal, and written skills

- Experience using Windows 10, and Office 365 a plus

- Excellent diagnostic and problem-solving skills

If you are interested in being considered for this opening, please visit the list of open positions on AppliTrack. Please complete a letter of interest, a profile, or submit your resume.

Thank you for your interest in the Archdiocese of Chicago.

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