Archdiocese of Chicago

Human Resources
:: Employment and Service Opportunities

Opportunities at Archbishop Quigley Center / Cardinal Meyer Center / Other Pastoral Center Departments

Posted 10/14/2020

Job Title:

Human Resources Operations Director


Human Resources


Archbishop Quigley Center
835 N. Rush St.
Chicago, IL 60611-2030


Full time


The Archdiocese of Chicago (AoC) is the third largest diocese in the United States and serves more than 2.2 million Catholics. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 15,000 employees across its ministries, including Catholic Charities, the region’s largest nonprofit social service agency. The Archdiocese’s elementary and secondary schools comprise one of the largest U.S. private school systems.


Position Summary

The AoC HR Operations Director is responsible for leading and managing HR Operations and a new service delivery model for the AoC. This function is accountable for HR Operations Management, Payroll Management, Benefits Administration, HR Reporting and Analytics. This leader supports and enables the broader HR function in delivering HR/Payroll Services and Technology Solutions to the AoC.

The AoC HR Operations Director develops and implements the vision, strategy, goals and objectives of a new service delivery model while ensuring the critical supporting  organization, processes, technology, governance, performance standards and metrics are established to continuously improve the customer service, operational efficiency, and quality of the AoC HR Department.

The AoC HR Operations Director provides direction and expertise to the operations team to operationalize and ensure the effective delivery of services. This leader partners closely with leaders and stakeholders to implement streamlined and standardized HR/ Payroll policies, processes, and procedures for the AoC.



  • Leads and manages the performance of a team of HR/Payroll service professionals to deliver HR/Payroll Services and Technology Solutions to the AoC including customer service, outsourced payroll processing, transaction processing, data management, system administration, reporting and analytics.
  • Develops the vision, strategy, and direction for HR Operations including the design, implementation, and ongoing operation of a new service delivery model for the AoC.
  • Drives streamlined and standardized HR administrative processes while ensuring processes are user-friendly, efficient, documented, and governed.
  • Owns the development and execution of an employee and manager self-service strategy which ensures timely, up-to-date, and accessible HR content and transactions.
  • Serves as project owner for HR/ Payroll Transformation Initiatives.
  • Partners closely with  Finance, IT, and Operations to deliver transformation initiatives.
  • Owns the Human Resources Information System, Payroll, Benefits Administration, Employee Portal, and Case Management technologies and services.
  • Develops deployment strategies to deliver superior customer service, efficiency, and quality.
  • Ensures technologies are fit for purpose and supportive of HR operational goals.
  • Oversees the effective management of vendors related to HR Operations.
  • Implements and monitors service level agreements, quality targets, and key performance indicators.
  • Delivers regular stewardship reports to AoC and HR leadership.
  • Maintains expertise in the requirements of governmental regulations.
  • Balances operational efficiency goals with a customer-service focus. 
  • Other responsibilities as assigned.





  • Bachelor's degree required. MBA or Master's degree or equivalent preferred.
  • 10 or more years of progressively responsible HR related experience. Experience implementing an HRIS system or significant modules thereof.
  • 5 or more years of experience managing one or more HR operational functions.
  • Deep experience with HR systems, processes and data.
  • Proven ability to work successfully in a highly matrixed model where strong influencing skills are integral to success.
  • Change management experience required.
  • Strong leader and people manager.
  • Strategic/critical thinker with business acumen.
  • Solid project management background and experience with HR technologies.
  • Excellent interpersonal and communication skills required.
  • Competency required with MS Office software suite including Excel and PowerPoint.

The Archdiocese of Chicago is in the midst of exciting changes as we renew our local Church. With a variety of opportunities to contribute your professional talents and experience, we invite you to consider any of our current openings at We offer competitive salary and benefit packages, as well as opportunities for professional and personal growth and development.

If you are interested in being considered for this opening, please visit the list of open positions on AppliTrack. Please complete a letter of interest, a profile, or submit your resume.

Thank you for your interest in the Archdiocese of Chicago.

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